Signing in takes a browser and your registered email — no crypto wallet connection is required just to log in, only to deposit or withdraw.
How to sign in
Go to the login screen
Use the "Wallet Login" link in the top navigation from any page on this site, or your saved bookmark.
Enter email and password
Case-sensitive password; use the "forgot password" link if you're unsure rather than guessing repeatedly (repeated failed attempts can trigger a temporary lock).
Two-factor confirmation (if enabled)
If you've turned on 2FA, confirm via the code sent to your email or authenticator app.
Common sign-in issues
Forgot password
Use the reset link on the login screen — a reset email typically arrives within a couple of minutes.
Account locked
Usually triggered by repeated failed attempts; wait the cooldown period or contact support to unlock sooner.
Region restriction message
Some jurisdictions are blocked entirely; confirm you're accessing from an eligible location.
Keeping a crypto-linked account secure
Because your account may be linked to a crypto deposit history, treat your login credentials with the same care as an exchange account: use a unique password, enable two-factor authentication if offered, and never share a one-time code with anyone claiming to be support — legitimate support never asks for it.
Can I log in from a new device without issues?
Yes, though a first login from an unrecognised device may trigger an extra email confirmation step as a security measure.
I never received my password reset email — what now?
Check spam/junk first; if it's still missing after 10-15 minutes, contact support directly.